Other Questions

Other Questions

Q6.1 How many Tapo cameras can be managed by one account?

A: There is no quantitative limit on the cameras that can be set up or controlled by one account on the Tapo App.

Q6.2 How secure is this camera?

A: Data security is important to us and we understand that it is essential for your peace of mind. We use industry-standard AES 128-bit encryption with SSL/TLS to encrypt the camera data, ensuring your home security.

Q6.3 What's the bandwidth required for the Tapo camera to work properly?

A: The recommended bandwidth for each camera will vary due to different camera types and resolutions. The upload bandwidth for each camera would be around 5Mbps to stream a live feed or upload videos. Please ensure your network meets this requirement and if necessary, adjust the resolution accordingly to stay within the upstream limit.

Most importantly, however, the actual streaming experience would be affected by the surrounding wireless interference and the signal strength, even when the bandwidth is enough. In this case, it’s suggested to eliminate possible wireless interference (like Bluetooth devices, USB 3.0 devices, cordless phones, and microwave ovens) or place the camera closer to the router.

Q6.4 Can I bind/use the Tapo Camera with my current Kasa Cam/NC Cam account?

A: Yes, users can use the same account to log in to Tapo App and manage the Tapo camera.

Q6.5 How do I change my login email address on Tapo App for the Tapo camera?

A: If you want to change the login email address on Tapo App, please click on ‘Me’ on the bottom menu of the Tapo App, and just hit Log out. Then Log in again and type in your new email address and password, then you will be able to see all the cameras bound to the new account.

But please note if your Tapo cameras have already been bound to the previous account, you will need to remove those cameras first from the old account and bind them to the new one, here is the guide for unbinding them from the old account.

Q6.6 Can I use my Tapo camera anywhere if there is no internet?

A: You can use the camera or watch the live view without an internet connection, but please ensure both your phone and the camera are connected to the same wireless network. The Local storage with the SD card will still work and users can view the saved recordings through Playback.

Note: Notification or any other service associated with the TP-Link Cloud will not work if there is no internet access.

Q6.7 Does Tapo Cam monitor 24/7?

A: Yes, Tapo Cam monitors 24/7, users can enable either Continuous Recording or Motion Detection on the Camera Settings-Local Recording page.

*Note: Your camera must be powered on and NOT in Privacy Mode for the monitoring to take place.

Q6.8 What is Privacy Mode?

A: With Tapo Cam’s Privacy Mode you can enable or disable streaming and recording of video and audio. When you enable this option, your camera will not record audio or video, and you will not receive any event notifications.

Q6.9 Can I turn my Tapo camera on or off from my mobile phone?

A: Unfortunately, it doesn’t support turning on/off the camera on the Tapo App at present. If you want to turn on/off the camera, you need to switch it off manually or you may just plug the camera into a smart plug like Tapo P100 and set a schedule to turn it on/off automatically.

Or you can disable streaming and recording of video and audio with Tapo Cam's Privacy Mode, but please note that when you select this option your camera will not record audio or video, and you will not receive any event notifications.

Q6.10 How can I delete my Tapo Camera’s cloud account?

A: Refer here to submit a request to delete your Tapo Camera account.

Q6.11 Can I add or manage the Tapo camera on the Kasa app?

A: Nope. Tapo cameras, which can only be managed or monitored by the Tapo App, are designed to be different from Kasa Cams in functionality and marketing. Users can watch Live View of the Tapo camera on the Tapo App or sync the camera screen to devices like the Echo show, fire TV, etc.

Or users may click here to play the RTSP stream from the Tapo camera on a PC with third-party software or applications.

Q6.12 Must the Tapo App be opened to receive notifications?

A: It depends on the phone model and its OS. For iOS, you can still receive notifications when the Tapo App is closed, while you may not be able to receive notifications on some Android phones if the Tapo App is closed.

Q6.13 Does Tapo Camera support cloud storage?

A: Yes, Tapo camera does support the cloud storage feature with the Tapo Care services: https://www.tp-link.com/tapocare/

Q6.14 Is it secure to save the wireless credentials on the Tapo App when I try to set up the Tapo Cam on the Android phone?

A: Sure, data security comes first. We save the wireless SSID and password in the private libraries of the Tapo App, which won't be exposed to anyone else, in case of users forget their wireless password and may fail to link up their cameras. However, if you do worry about the security, you may just uncheck the "save password" option when you add the camera on the Tapo App.

Q6.15 What should I do if the camera stops working after I change the Wi-Fi name or password, or just change a new router?

A: After you change the Wi-Fi name or password, the camera will be disconnected from the router as it cannot automatically recognize the new SSID or password. You need to reset and reconfigure the camera. As for a new router, as long as it shares the same 2.4G wireless network name, password, and security model with the old router, the camera should be connected to the new router automatically. If not, please reset and reconfigure it.

Q6.16 Can I turn off the IR LED of my Tapo camera in Night Mode?

A: Nope. The IR LED cannot be turned off when the camera is in Night Mode. We do not recommend pointing the camera directly at a glass window at night since the IR light that comes up may reflect light and will result in a fuzzy or poor image.

If you want to turn off the IR LED at night, please switch the camera view to Day Mode.