How to upgrade or downgrade my Tapo Care subscription

How to upgrade or downgrade my Tapo Care subscription

Tapo C100, Tapo C110, Tapo C200, Tapo C210, Tapo C210P2, Tapo C225, Tapo C310, Tapo C320WS, Tapo C400S2, Tapo C420, Tapo C420S1, Tapo C420S2, Tapo C500 

 

Tapo careoffers flexible subscription plans from Basic to Premium with monthly or yearly billing cycles. If you want to upgrade the plan to cover more cameras, extend billing period or prefer to downgrade plans, here is the article that will guide you through updrading or downgrading your existing Tapo Care Plan.

Visit here to Compare Tapo Care Plans or learn more details about Tapo Care.

1. Tapo Care Subscription Channels

Web Platform: Tapo Care website for subscription is https://tapo.tplinkcloud.com/tapo_web/

You could complete subscription payments through a Credit card or PayPal.

iOS: subscription payment will be transferred from the Tapo appto the Apple store to complete the payment process.

Android: subscription payment will be transferred from the Tapo app to Google Pay to complete the payment process.

2. Renew, Upgrade or Downgrade the Tapo Care Subscription plan

2.1 Renew Tapo Care Subscription

After subscribing the Tapo Care service, Tapo Care plans are automatically renewed unless you canceled the plan as Tapo Care Auto-renewal Service agreement here.

While you are free to cancel the auto-renew plan at any time, refer to

How can I turn off auto-renewal for Tapo Carefor detailed steps?

2.2 Upgrade Tapo Care Plan

The upgrade should meet either one of the three conditions:

  • Increasing the number of cameras: e.g. from one camera to more cameras
  • Upgrading the Billing cycle: from Monthly to Yearly
  • Upgrading to Premium: from Basic Plan to Premium Plan

Notice: please upgrade the plan from the same channel (Tapo care Web platform/ Apple Pay/ Google Pay ) where you have subscribed to the old plan, otherwise you may receive an ‘Unable to upgrade the plan’ message.



Subscription Channels

Upgrade Your Plan

Web Platform

Pay the price difference between the unused part of previous plan and the new plan

The price of the unused time of previous plan will be deducted from the full price of the new plan when you upgrading, you only need to pay the price difference between the plans.

For example:

From: Premium 1 Cam/ month $3.49 (26 days left)

To: Premium up to 10 Cam/ month $11.99

You need pay: $11.99 – $3.02 =$8.97

*$3.02 = (26/30) * 3.49

iOS

Pay the full price of the New Plan and get prorated refund from Apple Store.


You will get a prorated refund for the unused time of previous plan from Apple Store automatically when upgrading to a new plan without a need for manually cancelling the previous plan.

For example:

From: Premium 1 Cam/ month $3.49 (26 days left)

To: Premium up to 10 Cam/ month $11.99

You need pay: $11.99

But you will get a refund: $3.02

*$3.02 = (26/30) * 3.49

Android

Unused days of previous plan converts to its corresponding days of the same value in the New Plan


When upgrading the plan, the Google Pay will automatically convert the unused days of previous plan to its corresponding days of the same value in the new plan without you paying extra money.

For example:

(previous plan)

premium 1 Cam/ month $3.49

Convert to　

(new plan)

Premium up to 10 Cam/ year $119.99

25 days left days

≈

9 Days left


*The prices in this article are only for illustration purpose. In the actual payment, you also need to pay for the tax. The actual price will be based on the APP or Tapo care website.

* Tapo care plans can be different based on regions and areas, learn Tapo care plans in your area from the app or Tapo Care website.

Steps of Upgrading Plans

  • Web Platform
  1. Login Tapo Care web platform:https://tapo.tplinkcloud.com/tapo_web/
  2. Select the previous plan you want to upgrade
  3. ChooseMonthlyor Yearly on the top as the billing cycle
  4. Select a plan based on the number of cameras > TapUpgrade nowbutton to upgrade the plan.

*The Basic plan supports 1 or up to 5 cameras while the Premium plan supports up to 1-3 or up to 10 cameras.

  1. Then finish the payment.


  • Tapo iOS APP
  1. Open Tapo APP > go toMeat the bottom > tap Tapo Care
  2. Select the previous plan you want to upgrade
  3. ChooseMonthlyor Yearly on the top as the billing cycle
  4. Select a plan based on the number of cameras> TapUpgradebutton to upgrade the plan.

*The Basic plan supports 1 or up to 5 cameras while the Premium plan supports up to 1-3 or up to 10 cameras.

  1. Then finish the payment throughApple Pay.

*APP store will automatically issue a prorated refund for the unused time of previous plan after you upgrade the plan in an iOS device.



  • Tapo Andriod APP
  1. Open Tapo APP > go toMeat the bottom > tap Tapo Care
  2. Select the previous plan you want to upgrade
  3. ChooseMonthlyor Yearly on the top as the billing cycle
  4. Select a plan based on the number of cameras> TapUpgradebutton to upgrade the plan.

*The Basic plan supports 1 or up to 5 cameras while the Premium plan supports up to 1-3 or up to 10 cameras.

  1. Then finish the payment throughGoogle Pay


2.3 Downgrade Tapo Care plan

To downgrade the subscription plan, you will need to cancel the existing subscription and subscribe to the new plan.

Please refer to Tapo Care Cancellation and Refund for detailed steps to cancel the Tapo Care subscription.


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