FAQ Live view related

FAQ Live view related

Q3.1 Who can view my camera and video recordings?

A: Only the individuals who have signed into the associated Tapo camera account can view your camera and clips. All video streams and activities associated with your Tapo Cam are private and can only be viewed by those signed into the Tapo camera or had the authority to access your SD card.

*Note: We recommend that you never share your account information with anyone.

Q3.2 Can I view multiple Tapo cameras at the same time?

A: Users can view multiple Tapo cameras at the same time. All Tapo cameras will list on the Camera page of the Tapo App and you are allowed to view all of them by just sliding up and down. Most importantly, you can add up to 32 Tapo cameras in the Live View window totally and you will be able to view 4 of them in the same window each time.

Q3.3 Can multiple accounts/devices view the Tapo camera at the same time?

A: Currently, each camera can be controlled or managed by only one account on the Tapo App. You can share it with 2 different accounts at most and these two accounts can only access live view and playback.

Each camera supports up to 2 simultaneous video streams. You could use up to 2 devices to live view the camera at the same time using the Tapo App or the RTSP. You could view the playback on only one device using the Tapo App at the same time

Q3.4: Why can’t I use Tapo Care, SD card, and NVR at the same time?

A: Due to the limited hardware performance of the camera itself, Tapo Care works best with one of the NVR or SD card recordings.

If you are using an SD card and Tapo Care at the same time, the NVR(RTSP/ONVIF) will be disabled.

To restart the recording on the NVR, please remove the SD card from the camera.

Q3.5: What if the image is not clear when watching Live View remotely?

For the HQ and LQ issue, we are sorry that to ensure a smooth Live View in a somehow low bandwidth environment when viewing the camera remotely, we set the video resolution to LQ (360P) by default.

You may switch to HQ (1080P) manually on the Live View page if you have a high bandwidth certainly.

If you view the camera locally, that is your monitoring phone and the camera is connected to the same Wi-Fi, it will be HQ all the time once you choose it.
For the remote live view, as long as you don't kill the app, it will be the same option you quit last time (kill the app and open it again, and it will become LQ).
If you need to have the HQ live view all the time, please lock the APP to keep it running in the background

Comments

Post a Comment

Popular posts from this blog

Tapo C310 Outdoor Security Wi-Fi Camera review: an affordable outdoor camera with excellent night vision

Image
Welcome to our review of the Tapo C310 Outoor Security Wi-Fi Camera. Tapo is a smart home brand from networking giant TP-Link, and the C310 is designed to deliver key features for a very low price. It’s a tough outdoor camera that works with Wi-Fi or wired connections, and it connects directly to your router without requiring a separate hub. But, the important question is, does the Tapo C310 fulfil your needs? That's what this review is designed to make clear. Should  you  buy the Tapo C310 in 2022? This isn't a totally wireless security camera like the Arlo Essential Spotlight Camera, because it still needs a power cable. Unusually for a Wi-Fi camera, the C310 is not designed around a cloud storage subscription – something that sets it apart from most of the best security cameras and means it may work out cheaper in the long term than similarly priced rivals, though with some trade-offs. If you want a no-frills wireless outdoor camera...
Read more

How to Mount Your Tapo Pan & Tilt Camera to a Wall - Tp-Link Tapo Camera C310

Image
How to Mount Your Tapo Pan & Tilt Camera to a Wall - Tp-Link Tapo Camera C310 TC70, Tapo C200, Tapo C210 This article will show you how to mount your camera to the wall, and how to remove your camera from the camera base. NOTE: Please install the camera base on the wall first. Do NOT install the camera base directly into the camera. How to Mount Your Camera 1. Mark Position Place the mounting template where you want the camera. For wall mounting, drill two holes through two circles. 2. Mount Base Affix the camera base using the screws. For wall mounting, insert two anchors into the holes and use the screws to affix the camera base over the anchors. 3. Secure Camera Attach the camera on the base and rotate clockwise to secure the camera. How to Uninstall Your Camera Option 1: If you mounted it on the wall Hold the main body of the camera, then rotate anticlockwise to remove the camera from the camera base. Option 2: If you didn’t mount it on the wall (For newly designed camera b...
Read more

Tp-Link Tapo Camera C310 FAQ (Frequently Asked Questions)

Image
FAQ (Frequently Asked Questions) Q1. What should I do if I fail to configure Tapo Camera? Visit https://www.tp-link.com/support/faq/2747/ for detailed instructions. Q2. What should I do if the SD card is not working properly? Make sure you are using a microSD card. It’s recommended to use a Class 10 microSD card or higher, with storage from 8 GB to 128 GB. Make sure you have initialized the microSD card in the Tapo app. If the problem still persists, contact our technical support. Q3. How do I restore the camera to its factory default settings? With the camera powered on, press and hold the Reset button for about 5 seconds until the System LED blinks red quickly to factory reset the camera. Open the Tapo app, go to the Camera Settings page, and remove the camera to factory reset it. For more questions, please refer to https://www.tp-link.com/support/faq/2742/ For technical support, the user guide, and more information, please visit www.tapo.com/support/ ...
Read more